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Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Order processing takes 1 to 3 business days before shipment. Once your order is dispatched, the estimated delivery time is:
- United States: 4 to 15 business days
- United Kingdom: 4 to 15 business days
- Canada, Australia, New Zealand: 6 to 15 business days
- Rest of world: 6 to 20 business days
Will I get a tracking number?
Will I get a tracking number?
Yes. A tracking number is emailed to you as soon as your order ships, and it updates the whole way to your door.
Where do you ship?
Where do you ship?
We ship to the United States, United Kingdom, Canada, Australia, New Zealand and most countries worldwide. Available options and any shipping charges are shown at checkout.
What if I am not happy with my order?
What if I am not happy with my order?
If for any reason you are not 100% happy with your order, we will do everything in our power to make it right. You get a 30-day money-back guarantee, so you can try it with nothing on the line. Contact us within 30 days of delivery.
Can I change or cancel my order?
Can I change or cancel my order?
Contact us as soon as possible after ordering and we will do our best. Once an order has been dispatched it can no longer be changed, but the 30-day guarantee still applies.
Which payment methods do you accept?
Which payment methods do you accept?
All major credit and debit cards, plus the express checkout options shown at checkout. Every payment is processed over a secure encrypted connection.
Is this the same item shown in the ad?
Is this the same item shown in the ad?
Yes. The photo on this page is the item you receive. Choose your colour or size above before adding to cart.
How do I contact you?
How do I contact you?
Email us any time at info@pomence.com and a real person will reply within one business day.